Lumenis offers a wide range of services to support you after you have purchased your system. We are committed to providing you with quality products, training and service.

 

• Fully-trained team of certified service professionals.
• Proven customer satisfaction.
• World-class preceptor program and training tools.
• Excellent references including thought leaders.

Preceptor & Training

We believe in providing access to training services, materials and leading experts to help you hone your skills as a surgeon. We have partnered with thought-leaders around the globe to develop training centers, videos, procedure notes and more.

• Learn from the best, with our preceptor training program.
• Quality training tools, such as videos showing procedure and equipment setup.
• Learn gold-standard procedures for urology.

Lumenis Certified Service

Lumenis Certified Service provides you with the highest quality, most comprehensive after warranty support options. Our fully-trained team of service professionals are dedicated to helping you. This customer-focused approach is built on the following four key principles:

LUMENIS CERTIFIED ENGINEERS ensure compliance with government safety and performance standards. CUSTOMER SATISFACTION COMMITMENT; we are committed to a timely and effective response. RELIABLE PERFORMANCE to maximize the uptime of your Lumenis systems in busy clinical settings. SUPERIOR VALUE provided with a complete system servicing with each of your maintenance visits.

Lumenis Certified Service Advantages

• Manufacturer-certified parts on hand with your local engineer.
• Technological expertise and support at the local, regional and company level.
• Technical support hotline in the USA or through local Lumenis representatives globally.
• Customized service options to meet your specific needs.
• Systems are maintained to optimal settings.

Benefits for Your Business

• Preventive maintenance increases machine uptime.
• Manufacturer-certified service protects your investment, avoiding any problems caused by substandard non-certified third-party parts and service providers.
• Your service budget is more easily managed with predetermined, prepaid costs.

Contact Us

Our Help Desk provides you with a convenient way to access Lumenis world-class support services at competitive prices. Additional discounts for combinations of products and service levels are available.

USA Toll-free 1-877-LUMENIS (1-877-586-3647)

Outside the USA, click here to visit our ‘Contact Us’ page and select your country or perform a search to locate your local Lumenis representative.

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